Customer support and sales professional with over 10 years of experience in customer service, customer retention & sales. 

Attention to detail, great active listening and communication skills allow me to make prospects feel understood and having a confident personality with product knowledge have helped me to provide outstanding support for US citizens working for top contact centers such as Sitel & Convergys.

Commitment and efforts on being top performer have given me the opportunity to serve as team leader for customer service and sales campaigns and also customer retention roles within different industries including wireless, financial institutions. and digital marketing.