Solution Specialist -ERP

Precision Techconet

October 2013 - February 2015

Working with clients to obtain information about their business strategies, processes, desired outcomes and critical success factors and evaluating appropriate ERP solutions
Presenting tailored demonstrations of proposed solutions
Participate as the technical expert in proposal development and presentations to prospective clients
Developing statement-of-work and scope documents
Deliver presentations to all levels of management
Liasing with clients and with our product management teams, act as a point of communication on solution requirement designs, functional designs and quality assurance
Coordinating with client staff members to manage their expectations with design and delivery aspects (making sure we are all on the same page)
Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
Communicating with our technical services team to ensure that each project’s technical requirements are met
Build positive client relationships by developing an understanding of the clients business processes
Performing mentoring and/or coaching to team members and sharing knowledge amongst them
Documented known issues and their resolutions and shared reports on the same with the key users, which helped in either avoiding rework or resolving them quickly

Coordinating with OEM/ Vendor for licensing and other product related requirements

Senior Consultant - Microsoft Dynamics

Alpharithm Technologies Private Limited

February 2015 - February 2016

Collecting and understanding client system requirements, and performing customer GAP analysis Business and process analysis
Filtered and cleaned data for loading into production systems as well as checked for data quality for existing customers in data base
Coordinated among various upstream and downstream integrated systems getting impacted due to new data upload for the correctness of the data flow among them
Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction
Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation
Communicating with our technical services team to ensure that each project’s technical requirements are met
Testing developments and enhancements for customer acceptance and accuracy
Leading onsite and remote key-user and end-user training, supporting system cut-over and post go-live system operation
Adapt to different end-user learning styles when training, gathering requirements, etc.
Documented known issues and their resolutions and shared reports on the same with the key users, which helped in either avoiding rework or resolving them quickly

Senior Functional Consultant

incadea India - A Cox Automotive Brand

February 2016 - February 2019

Collecting and understanding client system requirements, and performing customer GAP analysis Business and process analysis
Filtered and cleaned data for loading into production systems as well as checked for data quality for existing customers in data base
Implemented vehicle sales module of dealer management system for more than 30 automotive dealers across India
Leading onsite and remote key-user and end-user training, supporting system cut-over and post go-live system operation
Trained users from India and APAC countries specifically Philippines and Thailand
Helping users understand the sales data by walking them through reports from DMS and BI. Provide comparision with older system to help understand the data better
Liasing with clients and with our product management teams, act as a point of communication on solution requirement designs, functional designs and quality assurance
Coordinating with client staff members to manage their expectations with design and delivery aspects (making sure we are all on the same page)
Worked closely with management / business users to prioritize business and information needs
Guide and mentor team members
Work closely with Project Managers to ensure the on-time and in-budget delivery
Documented known issues and their resolutions and shared reports on the same with the key users, which helped in either avoiding rework or
resolving them quickly