Profile of Stephanie Egbe

Stephanie Egbe Customer Service Representative
8 years experience 0 projects worked United States
15.00$ /hr 0$ earned
Microsoft PowerPoint

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, proven ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities.

Work History (0)

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Work Experiences

  • Customer Service Representative

    Samaritan Health Services

    October 2019 - Now

    • Answer customer telephone calls regarding existing accounts
    • Make requested policy and account changes
    • Respond to questions and concerns about service, and escalate calls appropriately
    • Consult with customers to evaluate needs and best options
    • Counsel customers on options for service and coverage
    • Upgrade service and offer additional service packages or options
    • Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
    • Review claims to ensure that appropriate changes were made to resolve customer problems and maintain a high level of customer satisfaction with forward-thinking strategies
    • Manage a high-volume call center, consistently meeting service level agreements
    • Effectively resolved hundreds of customer complaints per month, utilizing strong problem-solving and communication skills