I have a college degree in Information Technology and have dedicated 3 years to drive excellent results in a wide array of accounts in the BPO industry such as sales and technical support, troubleshooting and customer support. My job covers tasks such as resolving customer complaints via email, mail, or social media. I am also expert in terms of reaching out to customers and verify account information. I can also be trusted in terms of accessing confidential information such as card details. Moreover, I can also sell or re-sell products and services. I can deliver superb costumer satisfaction and very patience when working under pressure.

As a Virtual Assistant, I am knowledgeable with the use of different tools such as Team-viewer, Google Drive, Skype, and Dropbox. I am also familiar with the use of Microsoft Office especially Excel and it’s various functions.

I am confident to have excellent English communication skills that will be beneficial in dealing with clients around the world. I can be a team player that contributes a lot about intellectual stimulation. I am flexible and a quick learner especially when it comes to advance assignments. With my experience tangled with dedication and unquestionable work ethic, I will surely get the job done with competence and efficiency.