Profile of Sonia Choko

Sonia Choko Customer Service, Sales Manager
6 years experience 0 projects worked Nigeria
15.00$ /hr 0$ earned
SalesTechnical Support

I am a well-educated and knowledgeable professional with a keen eye for detail and exceptional mental acuity. With over 4 years of experience in customer support, sales, and administrative services, I have developed a reputation for being highly productive, thorough, and efficient.

My skills include creative, empathic, and straightforward communication, as well as proficiency in numerous CRMs and e-commerce platforms. Additionally, I offer counselling and consultation to assess client needs and provide optimal solutions, consistently enhancing client satisfaction.

My expertise lies in delivering high-quality services while adhering to rules, deadlines, and specific requirements. I am known for my hard work, diligence, responsibility, reliability, and effective communication skills.

I excel at providing standard and efficient customer service and sales strategies that significantly enhance sales rates and streamline operations for any organization. My methods have consistently received positive feedback and approval from clients and colleagues alike.

I am confident in my ability to swiftly and efficiently resolve administrative and client issues, thereby adding significant value to your business. I am committed to consistency, quality, and efficacy and am seeking employers who value these traits and require experienced professionals.

If you are looking for a dedicated and results-driven team member, I am eager to demonstrate my capabilities and contribute to your success! 

Work History (0)

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Work Experiences

  • Senior Sales Associate

    New York Furniture Outlets

    February 2023 - July 2024

    Closed sales with over $20,000 in profit monthly, via phone calls and live chat.
    Educated customers on the company\’s products and services.
    Created invoices and followed up with customers.

  • Sales and Customer Service Representative

    WellClean Canada

    June 2024 - July 2024

    Engaged with about 100 customers and leads daily via phone, email, and chat.
    Explained the company\’s services and policies to customers and upsold services
    Scheduled appointments, generated quotations and invoices on Jobber,
    Provided support for field workers and customers via chat, email, and phone,
    Resolved customers\’ complaints and clarified concerns

  • Customer Service Manager

    Holme & Hadfield UK

    February 2023 - September 2023

    Decreased response time from >72 hours to one hour.

  • Customer Service Manager

    Maximo Leather USA

    January 2020 - July 2020

    Managed a team of eight customer service representatives.
    Reduced complaint response time from five hours to one hour.

  • Customer Service Manager

    Zoha

    December 2019 - July 2020

    Promoted from Customer Service Representative to Customer Service Manager
    Managed a team of 12 customer service representatives.

  • Customer Service Agent

    Protein Milkshake Bar

    July 2019 - December 2019

    Handled at least 100 emails in tickets per day. .

  • Customer Service Representative

    Overstocked USA

    January 2019 - July 2019

    Handled at least 100 emails in tickets per day.

  • Customer Happiness Representative

    Hypesfit USA

    July 2018 - November 2018

    Handled over 700 emails in tickets per week.

  • Customer Support Representative

    Gorgias

    January 2018 - July 2018