I am a well-educated and knowledgeable professional with a keen eye for detail and exceptional mental acuity. With over 4 years of experience in customer support, sales, and administrative services, I have developed a reputation for being highly productive, thorough, and efficient.
My skills include creative, empathic, and straightforward communication, as well as proficiency in numerous CRMs and e-commerce platforms. Additionally, I offer counselling and consultation to assess client needs and provide optimal solutions, consistently enhancing client satisfaction.
My expertise lies in delivering high-quality services while adhering to rules, deadlines, and specific requirements. I am known for my hard work, diligence, responsibility, reliability, and effective communication skills.
I excel at providing standard and efficient customer service and sales strategies that significantly enhance sales rates and streamline operations for any organization. My methods have consistently received positive feedback and approval from clients and colleagues alike.
I am confident in my ability to swiftly and efficiently resolve administrative and client issues, thereby adding significant value to your business. I am committed to consistency, quality, and efficacy and am seeking employers who value these traits and require experienced professionals.
If you are looking for a dedicated and results-driven team member, I am eager to demonstrate my capabilities and contribute to your success!
Add work experience to your profile. (optional)
Closed sales with over $20,000 in profit monthly, via phone calls and live chat.
Educated customers on the company\’s products and services.
Created invoices and followed up with customers.
Engaged with about 100 customers and leads daily via phone, email, and chat.
Explained the company\’s services and policies to customers and upsold services
Scheduled appointments, generated quotations and invoices on Jobber,
Provided support for field workers and customers via chat, email, and phone,
Resolved customers\’ complaints and clarified concerns
Decreased response time from >72 hours to one hour.
Managed a team of eight customer service representatives.
Reduced complaint response time from five hours to one hour.
Promoted from Customer Service Representative to Customer Service Manager
Managed a team of 12 customer service representatives.
Handled at least 100 emails in tickets per day. .
Handled at least 100 emails in tickets per day.
Handled over 700 emails in tickets per week.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.