Profile of Frank T. Shen

Frank T. Shen IT Project Manager
15 years experience 0 projects worked United States
75.00$ /hr 0$ earned
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Self-motivated professional with over 10 years of diverse experience in improving business operations and system development.  Ability to evaluate organizational productivity, efficiency and technical infrastructures through development, implementation and management of advanced systems.

Work History (0)

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Work Experiences

  • ECOMMERCE PROJECT MANAGER

    General Procurement Inc.

    July 2014 - June 2015

    – Managed, directed, and led design and multinational rollout of robust, saleable and secure Magento Enterprise (eCommerce system), EDI (electronic data interchange), ERP (enterprise resource planning), and POS (point-of-sale) systems for company using agile methodology and primarily on Jira management system
    – Developed Magento PHP module to import Etilize data contents (a product info database) to Magento from SQL queries (customized for MySQL, Percona & Postgresql databases)
    – Managed, directed, and integrated Magento Enterprise with eBay, Amazon, Rakuten, Sears marketplaces based on automation of inventory listing and order processing; results: delivered industry-leading software that increase eCommerce revenue to 20 times of original monthly revenue within 6 months of launch
    Guided and was responsible for teams in development of ERP system based on Odoo (OpenERP) 7.0 and 8.0
    – Directed project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems; achieved seamless migrations and integrations that were transparent to company, accomplished with no unscheduled downtime and delivered as much as $25K under budget per month
    – Directed global rollouts of new software and systems of eCommerce and ERP; result: ensured defect-free releases through careful planning, testing and QA efforts
    – Planned and executed electronic cross-border trade through UPS purely through data exchange to process custom documents, shipping labels, custom clearance, Factura (Mexican electronic invoicing) for transportation of goods from U.S. to Mexico; result: ensured error-free data received by U.S. and Mexican custom office which avoided any penalty fees as well as reduced use of labor to 10% of original requirement before implementation
    – Responsible for managing relationships with eBay, eBay partners, Magento, Magento partners, Odoo, Odoo partners, UPS, FedEx, and sourced for any software needs

  • SENIOR PROJECT MANAGER

    Digital Solution Studio, LLC.

    July 2015 - October 2018

    – Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
    – Mitigated risk factors through careful analysis of financial and statistical data. – – –
    – Anticipated and managed change effectively in rapidly evolving global business environments
    – Defined processes and tools best suited to each project. Moved between Agile and Kanban approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures

  • OPERATION MANAGER

    Brander Group, Inc.

    August 2018 - March 2019

    – Managed ecommerce projects Magento2 (an ecommerce software) with certified partner; successfully deployed three websites (including one auction sites, and two information sites) with CRM integrations for B2B customers
    Implemented Zoho CRM (a Customer Relation Management software) to engage end-users by creating automation through business conditions, customer responses, and specific triggers. This results in delivery of qualified leads and opportunities to the entity and is successful in reducing thirty percent of overall time spent on new customer management
    – Integration Zoho CRM with Zoho Books (cloud accounting software) for automation of invoicing, customer payments, inventory synchronization, contracts with electronic signatures, etc. Streamlined inventories between Zoho ERP, Zoho Books,
    – Managed IPv4 address procurement processes to comply with ARIN, APNIC, and RIPE (internet registry governing body) and conducted gap analysis for clients on network infrastructure upgrades and deployment
    – Assisted clients with IPv4 (a network protocol) knowledge in deploying and scaling IPv4 network within client’s own network infrastructure. Clients include: Amazon AWS, Godadd, University of Maryland, etc.
    – Responsible for managing company-wide business electronic filing such as contracts, escrow documents, and invoices. Designed custom workflows in Zoho CRM, Zoho ERP, and Zoho Books to automate various business processes such as contract signing, employee onboarding, and payment acquirement, etc, Designed and implemented standard/custom workflows in Zoho CRM, Zoho ERP, and Zoho Books
    – Responsible for managing sales, marketing, and purchasing in APNIC region (Asian internet registry government body) for both sellers and buyers acquisitions
    – Responsible for evaluations of potential IPv4 Blacklist before any company-wide IPv4 address procurement; Developed structural processes and used industrial network tools such as MxToolBox (a DNS tool) to conduct email Blacklist removal. – – – Delivered one-hundred percent successful rate in removal from Realtime blacklist (black list sites). Increased sales prices of originally blacklisted IPv4 blocks by an average of twenty percent profit
    – Created and managed all operation manuals in the company. Responsible for new employee training.

  • IT PROJECT MANAGER

    Water Creation, Inc.

    March 2020 - November 2022

    – Managed 3rd-party vendors for servicing all IT needs for the whole company including network security and network administrations, and acts as Google Workspace administrator
    – Deployed Oracle Netsuite ERP (Enterprise Resource Planning) cloud software; delivered user training for the whole company, managed client requests, and bug fixing in SuiteScripts and custom workflows.
    Implemented WMS (Warehouse Management Software) with ERP system
    – Managed and deployed EDI order management system with sales data, order fulfillment, and inventory EDI document management, and is integrated with Netsuite ERP via API and flat files.
    – Deployed Magento2 (an Ecommerce software) and integrated with ERP system integration for real-time data processing and streamline product management process
    – Integrated Netsuite Cloud ERP system with Deposco WMS (a SAAS Warehouse Management system) with UPS WorldShip, FedEx Ship Manager, and freight carriers to streamline generation of shipping documents. reduction of manual labor and increased Reduced manual labor in the process. Resulted in increase of the ability to fulfill by forty-percent within three months of system deployment