Profile of Saba Khalid

Saba Khalid Admin & Customer Support Assistant
8 years experience 0 projects worked
10.00$ /hr 0$ earned
HTML5Internet ResearchMicrosoft PowerPointPhoto EditingPresentation DesignPSD to HTMLVideo UploadVirtual Assistant

Polished, professional Customer Support Assistant offering:

 

·    Eight years of experience providing customer support in busy call center environments for public utility and software industry employers.

·    An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

·    Strategic-relationship/partnership-building skills — listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcome.

Work History (0)

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Work Experiences

  • Customer Relationship Officer

    Abacus Consulting

    September 2009 - June 2011

    • Responded to customer requests with friendly, knowledgeable service and support.
    • Researched complex problems and resolved issues in a timely manner.
    • Scored in top 10% of employees for successful Sales.
    • Demonstrated dedication to continuously improving sales abilities and product knowledge.
    • Shared best practices for sales and customer service with other team members to help improve the organization efficiency.
    • Actively pursued personal learning and development opportunities.
    • Created and maintained an organized database to develop promotional sales

  • Customer Service Representative

    Mobilink

    June 2011 - December 2016

    • Assisted customers promptly and politely via telephone.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
    • Learned, referenced and applied product knowledge information.
    • Asked open-ended questions to assess customer needs.
    • Built long-term customer relationships and advised customers on purchases and promotions.
    • Received multiple positive reviews which acknowledged dedication to excellent customer service.

  • Admin & Customer Support Assistant

    Eureka Technology Studio

    August 2017 - Now

    • Reviewed incoming correspondence and determined the action required and its priority.
    • Improved customer service by listening to customer feedback and prioritizing long-term business goals.
    • Responsible for competently and accurately processing incoming emails, customer communication and takes initiative to make outbound calls to customers in order to address and resolve their issues.
    • Organize a filing system for important and confidential company documents.