Profile of Sherrell Green

Sherrell Green IT Professional
8 years experience 0 projects worked United States
22.00$ /hr 0$ earned
Technical SupportVirtual Assistant

Arts and Technology graduate with experience in IT, Sales, Teaching English Aboard and operations support, searching for a position in being an IT Support Specialist.

Work History (0)

  • There are no activities yet.

Work Experiences

  • IT Support Specialist

    Mortgage Contracting Services

    February 2012 - January 2017

    Evaluates system potential by testing the compatibility of new programs with existing programs.
    Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
    Confirms program objectives and specifications by testing new programs; comparing programs with established standards and making modifications.
    Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
    Places software and hardware into production by loading software into the computer, establishing connections and entering necessary commands.
    Maximizes use of hardware and software by training users, interpreting instructions, and answering questions.
    Maintains system capability by testing computer components.
    Maintains historical records by documenting hardware and software changes and revisions.
    Maintains client confidence and protects operations by keeping information confidential.
    Contributes to team effort by accomplishing related results as needed.

  • IT Support Associate

    Menzies Aviation

    February 2017 - August 2018

    Responsible for the design, implementation, maintenance, and support of using technology to include but not limited to: desktops, printers, phones, cellular phones, copiers, and applications.
    Design, Documentation, Research and development, testing, implementation or modification of user technology based on user and system specification.
    Provide telephone and on-site user support in accordance with IT service level agreements.
    Manage Support queue for proper deployment of resources.
    Manage and maintain operational support activities, such as escalation procedures and service levels.
    IT hardware and software assets management.
    Communicates all IT Outstanding issues to the IT manager on a daily basis.

  • I.S. Logistics

    Ochsner

    November 2018 - February 2019

    Responsible for ordering, tracking and reporting inventory/deliveries.
    Respond to shipping complaints, lost items, and damages.
    Document invoices, quotes and payment posting.
    Work with the carrier and third-party services.
    Track shipments details, locations, ETAs.
    Collaborate with other team members to implement new strategies and initiatives.

Education

  • BA in Arts and Technology

    University of Texas at Dallas

    August 2014 - November 2017