·     Experienced in working with international clients EMEA, APAC, Americas and handled multiple projects at the same time.

·     Provided the technical support up to 10 projects.

·      Worked for troubleshooting and determining the root cause for technical escalations.

·     Good experience in dealing with foreign clients and perform in a team for the better output.

·     Experience in handling pressure and submitting the reports with deadlines.

·     Customer-focused with a “service first” mentality and best-in-class communication skills.

·     Proactively keep management informed of critical customer issues/concerns.

·     Log support tickets in JIRA and communicate to resolve them. Reporting bugs and defects to development teams.

·     Great capacity to grasp the understanding new concepts, tools and technologies

·     Proactively work with QA and Development team to resolve the technical escalations.

·     Work with a variety of communication mediums, including chat, email, and telephone support. Remote support sessions and device build out experience.

·     Attended daily scrum meeting and client meeting.

·     Expertise in creating change requests & CAB (Change Advisory Board) and worked with client in the SIT/UAT.

·     Troubleshoot and developed technical solutions related to software and configuration for the company platform.

·     Development of test cases and handy in regression and functional testing.

·      Good experience in scheduling deployments and testing critical path and functional test plans.

·      Analytical mind set and end user perspective.

·      Proactive in understanding new customization to the build.

·      Understand the requirements and specifications given by clients.