As a Technical Delivery Manager at Lloyds Banking Group, I lead the end-to-end delivery of Pega solutions across multiple feature teams, ensuring projects are aligned with business goals and delivered on time with exceptional quality. My responsibilities encompass managing critical governance processes such as Change Advisory Board (CAB) approvals, Service Integration (SI) record creation, and Jira Align management, and generate comprehensive reports to track progress and optimize lab processes.

With over 15 years of experience spanning Healthcare, IT, and the BFSI (Banking, Financial Services, and Insurance) sectors, I have successfully managed and delivered multimillion-dollar projects that consistently meet timelines, budget constraints, and project scope. I bring deep expertise in Pega Solutions Architecture and Program Management, underpinned by a commitment to driving process efficiency and maximizing team performance.

I am certified as a PMP Project Manager, SAFe 6.0 Agilist, and Microsoft Azure Associate (AZ-900 & AZ-104). My technical and functional experience has allowed me to lead large-scale, complex programs, implementing agile methodologies to drive transformative changes. I focus on improving team efficiency through the strategic use of automation tools, ensuring smoother delivery and adherence to organizational standards.

In my previous roles, I have worked across various industries, leveraging my managerial and technical skills to streamline operations and deliver impactful results. My achievements include optimizing cross-functional team collaboration, enhancing governance frameworks, and ensuring compliance with IT governance standards to mitigate risk and drive operational excellence.

My passion for innovation and continuous improvement drives me to find solutions that not only meet current business needs but also pave the way for future success. I am always open to exploring new opportunities where my experience and skills can contribute to transformative, high-impact projects.

Let’s connect to explore how we can collaborate and drive meaningful business outcomes together.