Results-driven Project Manager with over 17 years of experience in the IT industry, specializing in project delivery, customer success, and account management. Skilled in managing high-profile projects for Fortune 500 clients, with proven expertise in strategic planning, operational execution, and fostering client relationships. A certified PRINCE2 Agile practitioner, with a B.Sc. (H) from Hindu College, University of Delhi, (Ranked 1 in 2024 by NIRF) and an MBA in Global Business Management & Marketing.
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Managed a $5M portfolio of technical projects, delivering cloud migration, managed services, and system upgrades, achieving 100% client satisfaction.
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Fostering strong collaborative relationships between delivery teams and clients, managing escalations to ensure client satisfaction while closely aligning project progress with stakeholder expectations.
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Travelling to client locations for project status meetings and milestone discussions, strengthening client relationships and promoting transparent communication.
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Designed and implemented automation strategies, reducing project planning time and improving cross-functional team collaboration across multiple client accounts.
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