Profile of Myla Nuguid
Myla Nuguid Customer Service Professional
I possess 4 years of BPO experience and more than a year of working from home. I have a strong personality and hard working. I have enough Telecommunications knowledge and with excellent communication skills and devoted to data integrity. Proficient with Microsoft Office Word, Powerpoint, Access and Excel, Google Spreadsheets/Docs etc. and willing to learn new things. I am very confident that my experience has developed my personality and skills that I can use to do all the projects or jobs that I will be given. I can work under pressure which is not new to me and definitely responsible for my action. I’m also detail oriented as I also have enough experience with updating and monitoring multiple spreadsheets.
With my first company (Convergys Philippines), I was a Customer Sales Professional for Time Warner Cable which is a US account. It was my first company for 2 years. My second company for another 2 years was TPG – Orchid Cybertech. It is an Australian company that offers Internet and Phone service. I started as a Customer Service Professional for a year the promoted as an NBN Case Manager for another year. My job there was taking escalations or supervisory calls. I experienced handling different types of complaint. My most recent job was with My Online Business Education(MOBE) as a Sales Support Staff which is a work from home. It lasted for almost a year. My job there was providing support to the Sales coaches who provide training to clients. I handled multiple requests/task which also includes processing payments and doing special projects.
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