With your background in virtual assistance and customer service, here are some skills you can add to your Upwork (formerly oDesk) profile to increase your chances of getting hired:

*Virtual Assistant Skills:*

1. Scheduling appointments and managing calendars

2. Email management and organization

3. Data entry.

4. Microsoft Office (Word, Excel, PowerPoint, Outlook)

5. Google Suite (Docs, Sheets, Slides, Gmail)

6. Time management and organization

7. Communication and phone etiquette

*Customer Service Skills:*

1. Customer support via phone, email, or chat

2. Conflict resolution and negotiation

3. Product or service knowledge

4. Order processing and fulfillment

5. Returns and refunds handling

6. Customer feedback and survey management

7. Helpdesk software (e.g., Zendesk

8. CRM software (e.g., Salesforce

9. Patience and empathy

10. Problem-solving and adaptability