Profile of Malu Granados
Malu Granados Community Manager focused on customer service and marketing strategies
24 years in different industries related to customer services help to manage a wide list of skills which include but not limited to: communication skills, conflict resolution including negotiation skills, client relationships management, customer feedback analysis and ability to prioritize requests.
As a Marketing professional focused on Social Media my abilities include but not limited: writing engaging and relevant content for various platforms such as blogs, social media, newsletters and websites including visual content creation.
Also I have experience organizing community events and workshops (present and online)
Social Media, Brand and Campaign management, SEO &SEM knowledge and data analysis.
I work effectively with cross functional teams (marketing, sales, product development) with flexibility to adapt to changing community needs and market trends.
My technical proficiency includes but not limited community management and CRM tools, editing images and video software, base programming virtual assistants, AI tools to create videos, photos and sounds.
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