Profile of Maria Luisa Losing

Maria Luisa Losing Customer Service Professional I Email Support I Virtual Assistant
7 years experience 0 projects worked Philippines
7.00$ /hr 0$ earned
Virtual Assistant

Data Entry in Word, or Google Docs Transcription (transcribing voicemail, video or audio, podcasts etc.) Internet Research Typing Forms Creation Executive Assistance Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales) Sending Invoices Project Management & Training Tasks Email Management/Filtering Setting up Autoresponders (Aweber, Mailchimp) Booking appointments with clients Following up with clients/customers (sending thank you and other reminder emails) Receptionist duties (answering occasional calls) Calendar Management File Management (organizing files using Dropbox etc) Database building (eg. updating email or contact lists on your CRM) Research on certain topics for blogposts, newsletters or others Personal errands (purchasing gifts for loved ones/family members online) Hotel and Flight Booking Bookkeeping and Accounting Tasks Taking down minutes of meetings Preparing Slideshows (Powerpoint Presentations) Liaison between you and other team members Recruitment (source for other team members like writers or graphic artists) Answering support tickets (with the use of Zendesk) Dropbox / Google Drive Organization Creating / Managing Spreadsheets Preparing Powerpoint / Keynote Presentations

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Associate

    Banco de Oro Universal Bank+

    March 2008 - March 2011

    Assisting clients Accepting over-the-counter transactions such as cash and check deposits, encashments and withdrawals and bills payment
    Account opening and placements
    Market the bank products and service

  • Account Executive

    RAKA Advertising

    March 2012 - July 2012

    Serves as the main liaison between the client and the agency.
    Responsible for developing marketing and advertising strategies with the client and the creative team.
    Ensures that the functions of the creative team are in compliance with the marketing and advertising strategy of the client.
    Briefs the creative team on all the information needed for the successful completion of any project.
    Responsible for acquiring new clients and business

  • Customer Service Professional

    Manulife Business Processing Services

    September 2016 - Now

    Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns.
    Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.
    Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources. Document and track significant caller discussions or complaints.
    Work with the management team to stay updated on product knowledge and be informed of any process changes.
    Email Support
    Meet daily email quota

Education

  • Bachelor of Science in Commerce major in Management

    Far Easter University

    June 2003 - April 2007