Profile of Krisa Amor Rebuya

Krisa Amor Rebuya Customer Support Specialist | Administrative Specialist | Virtual Assistant
7 years experience 0 projects worked Philippines
3.00$ /hr 0$ earned
Internet ResearchMicrosoft PowerPointTechnical SupportVirtual Assistant

I’m a customer support specialist and administrative specialist, working for about 7 years in different companies.

I have extensive experience in secretarial and administrative work, major exposure in back-office processes, technical support and customer service for contact centers.

I want to help you by using my skills, knowledge, and experiences that I have acquired from my past jobs.

I am a multitasker person, I can do different tasks at the same time. I can provide various levels of customer service via phone, email, and chat. I’m tech-savvy, I can use different applications with minimal supervision. I am organized. I can manage time efficiently. I’m resourceful and not limited to Google.  I am a team player, versatile and reliable.

I’m happy serving anyone according to their needs. 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Process Executive

    Infosys BPO Limited

    September 2011 - February 2013

    – Receiving projects from client or sales representative via email
    – Analyzing the project’s validation
    – Processing projects thru different applications used by the company
    – Technical assurance calling with the client together with the field engineer assigned to the project
    – Associating the orders to the different departments
    – Escalating assigned department if the date is not yet meet or problem exist
    – Scheduling test and turn up from the client’s technical team and from the assigned field engineer of the project
    -Tracking progress and proactively update the clients for the whole project status

  • CSR Operations II

    TELUS International Philippines

    October 2014 - June 2016

    – Receiving calls from customers who have technical issues, orders, refund, billing and lost trackers from courier
    – Attend all calls, fix all the issues, process orders or refund, upsell other related products and accessories and always make customers be satisfied
    – Send email information to customers on how to troubleshoot issues that cannot be done over the phone

  • Senior Customer Service Executive

    HCL Technologies

    June 2016 - February 2017

    – Receiving calls from doctors and patients, acknowledging their needs and simultaneously monitor their orders while validating provided documents.
    – Upselling some accessories of the product they order.

  • Customer Service Representative

    PROBE Group

    May 2017 - January 2018

    – Managing incoming and outgoing calls
    – Handling customers queries
    – Investigating when freight get lost and getting it back on track
    – Organising and searching for unidentified freight
    – Searching our depot for missing freight
    – Organising pick up of freight
    – Facilitating deliveries of freight
    – Handling customer complaints
    – Working with Siebel / Transend software

  • Associate

    WIPRO BPO Philippines Ltd. Inc

    January 2018 - July 2018

    – Review contents of videos if its under policy or not

Education

  • Bachelor in Office Administration - Office Computer Technology

    Polytechnic University of the Philippines

    June 2005 - May 2009