Summary:

Enthusiastic, well-presented professional with the ability to provide a high-level service to patrons across multiple industries.

With a background predominantly in an office environment, I possess the ability to interact with people from all walks of life. This has garnered me with exceptional interpersonal skills, and I continually strive to see a customer or client satisfied.

I am currently seeking a new challenge with an exciting and ambitious company that will help me to continue using the skills I have obtained previously and offers the flexibility to support me during my pregnancy.

Having managed a small office team and providing high level secretarial support to the Directors, or Practice Managers and Doctors, I bring with me the skill sets and resources that allow me to excel and adapt to any situation or challenge allocated.

Key Skills:

• Supervision of Staff
• Job Analysis
• High level Administration and customer service
• Ability to multitask and work well in a high-pressure environment
• Reporting & Presentations
• Travel Booking

• Orientation & On-Boarding of Staff
• Confidential Record Keeping
• Reporting
• Diary Management
• Mobilisation – End to End
• Interaction with all levels of Seniority and multiple cultural backgrounds

Software Use:

Microsoft Office Suite

Serko

Google Apps for Business

simPRO (Service, Project and Asset Management Software)

SAM Workflow

FCM Travel Management

Bullhorn CRM

Fieldglass VMS

Taleo VMS

Genie Medical CMS

Cosmedcloud

PROFESSIONAL EXPERIENCE

May 2018 – January 2019

Skin Rejuvenate

Receptionist

• Devising and maintaining office systems, including data management and filing.
• Handling incoming queries (telephone, walk-in traffic and email) and responding on behalf of company

•       Billing, invoicing and processing payments via multiple payment methods

•       Basic accounting (allocate & reconcile payments)

•       Patient coordination; booking appointments, patient liaison and patient education

•       Assistance with various procedures under supervision of Doctor or Nurse

•       Efficient management of consult and surgical files

•       Liaising with internal and external providers

•       General front desk administration

October 2015 – March 2018

Australian Fire Industries

Personal Assistant to Directors

•                Devising and maintaining office systems, including data management and filing.

•       Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.

•                Screening phone calls, enquiries and requests, and handling them when appropriate.

•                Meeting and greeting visitors at all levels of seniority.

•                Organising and maintaining diaries and making appointments.

•       Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.

•                Carrying out background research and presenting findings.

•                Producing documents, briefing papers, reports and presentations.

•       Organising and attending meetings and ensuring the manager is well prepared for meetings.

•                Liaising with clients, suppliers and other staff.

•       Management and supervision of Administration assistant and co-supervision of Field Staff.

•                IMS Representative during tender for ISO Certification.

•                General Management and running of the head office

Additional duties include:

•       Taking on some of the manager’s responsibilities and working directly aside the

•       Directors.

•       Deputising for the manager, making decisions and delegating work to others in the absence.

•       High involvement in decision-making processes.

•       Payroll assistance – processing timesheets etc.

•       Scheduling jobs for technicians

•       Main point of contact for technicians in absence of direct supervisors

•       Creating and receipting of Purchase Orders and Invoices

•                On boarding staff (site entry requirements for visitors, short term, and temporary workers)