Profile of Algay Justin Repato

Algay Justin Repato Information Management Senior Specialist Remote Desktop Management
9 years experience 0 projects worked Philippines
8.00$ /hr 0$ earned
Technical SupportVirtual Assistant

I am a fast encoder with 98-100% accuracy rate. I am organized, reliable and a fast learner. I am good with computer issues. I know how to troubleshoot with any computer problems that can be resolved via phone. I am also well familiar with Virtual Machines, software uninstall and installations as well as Microsoft Products like outlook, word, excel, PowerPoint etc. I also have experience in being an incident coordinator. I am also very familiar with social media stuffs like Facebook, Instagram etc. I am confident that we will do a great work together.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Technical Support Representative

    Alorica Pacific Rim

    December 2010 - December 2012

    I work as a technical support representative handilng ISP issues like unable to connect to the internet, no internet connection, slow internet connection and wifi connection issues etc.

  • Customer Service Representative

    Convergys

    December 2012 - August 2013

    I work as a CSR doing billing statement issues, rebate requests, sales offers etc.

  • IT Helpdesk Analyst

    ATOS Philippines

    October 2013 - March 2017

    I work as a level 1 help desk assisting any computer issues that can be resolved via phone.

  • Information Management Senior Specialist Remote Desktop Management | ATOS Philppines

    ATOS Philippines

    March 2017 - Now

    I work as a senior help desk analyst (level 2) who handles issues that are being escalated by level 1 help desk analyst. I also have experience being an Incident Coordinator, the one who assigns tickets to my colleague technicians. Any computer issues are being handled on our end that can be fixed remotely or via phone.

Education

  • Aircraft Mechanic

    PATTS College of Aeronautics School

    June 2008 - March 2010

    I graduated as an Aircraft Technician year 2010. I am also an undergraduate of BS electronic and communications Engineer in Mapua Institute of Technology.