Profile of Jerome Rafalle

Jerome Rafalle Virtual Assistant / CSR
8 years experience 0 projects worked Philippines
4.00$ /hr 0$ earned
Microsoft PowerPointTechnical SupportVirtual Assistant

I am a competent employee whose skills were honed through diverse work experience – from technical support to customer service, was able to demonstrate excellence and diligence in performing tasks. Dedicated and a hard worker, who also exhibits leadership, willingness to learn -enhance/learn new things, a fast learner, excellent work ethics, good interpersonal skills and adaptability.

My specialties include account administration, VA/data entry, providing excellent customer/technical support through chat, email and phone with an endless supply of new ideas and a strong ability to generate solution to problems where none seemed to exist. And I will teach, inspire and motivate others to do the same.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Care Professional

    American Express (HGS)

    March 2013 - March 2014

    Provided assistance for inbound calls of cardholders, which also included assisting them in creating disputes and fraud investigations, processing payments for bills. Able to meet customer satisfaction and client promotion 95% of the time, exceeding the target. Excellent Promoter call is a must.

  • Virtual Account Admin Support

    Synnex

    June 2015 - October 2016

    Provided logistic assistance which involves data entry,analysis and processing of sales, and audit of purchase orders. Able to meet (and sometimes exceeded) monthly profit quota, which included the sales target.

  • Virtual Customer Relations Specialist

    Ingram Micro

    February 2017 - October 2018

    Customer Relationship Management/Zendesk
    •Generated reports, analyzed trends and projected data. Performed well with time sensitive processes. Resolved complaints escalated from other departments..Liaison to other departments for all customer notifications and complaints.

Education

  • Bachelor of Secondary Education major in English

    Immaculate Heart of Mary College

    January 2018 - December 2019

    currently enrolled until 2021