Improved operational efficiency by implementing new processes and streamlining existing workflows. Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures. Maintained and prioritized to-do-list and followed up to complete tasks on-time. Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations. Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance. Trained and mentored new team members, fostering a positive work environment and promoting professional growth. Developed and maintained comprehensive operational reports to provide insights into performance metrics, informing leadership decisions.