Allow me to start by introducing myself. My name is Jazzie Ruffa Sumalpong- Manuel. I worked as a Senior Case Resolutions Manager for Airbnb for two years and combined 10 years of experience in Customer Service for other Bpo centers here in the Philippines. I have worked with multiple CRM’s that are very vital with property management such as (Guesty, Breezeway, Slack, Hospitable, Turno, Price labs, Stream and etc)

As of the moment, I am only looking for a part-time position available. Non-voice preferably. However, very flexible with full time position too.

I have a strong background with managing and supporting STR companies. 
My experience as an Airbnb Support for 3 years has always been an advantage within this field. I have better understanding and knowledge with Airbnb’s policies and best practices since I worked as case managers who fully assist guests and hosts with their concerns. 

I am currently connected to a mid/large size STR company which we manage and host 1000++ properties. I used to be working as a guest complaints specialist, reviews analyst however was recently promoted in operations. 

I have experience and have been exposed to multiple CRM’s and tools. Guesty, Breezeway, Hospitable, Airbnb, Ring, Noiseaware, Asana, Stream and much more. 

Once again, thank you so much for reaching out and if you have a part time position available. I would be happy to jump in on a call with you and discuss more. 

I am confident that I can be an asset to your company. 

Great days ahead!

Jazzie