I am dedicated, resourceful and innovative employee who strives to help change marginal quality of work into good quality, and supports colleagues and management in facilitating each client’s satisfaction and success. I had 8 years of experience providing customer support in busy call center environments for TELCO, Satellite TV service and business to business for a huge software company. Has unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Uses strategic-relationship/partnership-building skills by listening attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.