Accomplished professional with over 09 years of experience in Telecommunication including network planning, Engineering, Operations and performance management of network. Motivated to provide solutions that delivered network reliability, network performance and operational excellence to result in an outstanding customer experience Skilled problem-solver able to communicate with users at all levels of technical proficiency and troubleshoot. History of strengthening compliance, improving processes, and elevating output, quality, Customer satisfaction with FCR (First Call Resolution) & by maintaining CSI (Customer Service Index), employee morale to all-time bests. Relied on to drive top-line and bottom-line gains regardless of supply chain challenges, production-line issues and/or known/unknown Outages in system.