Profile of Ifeyinwa Maryann Okonkwo

Ifeyinwa Maryann Okonkwo Lead Generator | Telemarketer| Graphic Designer | Customer Support| Administrative Support| Technical Support | Sales Specialist|
9 years experience 0 projects worked Nigeria
10.00$ /hr 0$ earned
Adobe Creative SuiteCorelDRAWgraphic designImage EditingLogo DesignProofreadingTechnical SupportWeb Design

I am Ifeyinwa Maryann Okonkwo, a Freelance Designer with over 8 years of professional experience across various roles, including Lead Generator, Telemarketer, Customer Support Representative, Technical Support Agent, Administrative Support Specialist, and Sales Developer. My career journey has allowed me to cultivate a diverse skill set that enables me to adapt to different roles and deliver tailored solutions to meet the unique needs of each client. This adaptability is at the core of my professional philosophy, allowing me to consistently provide high-quality service, no matter the task or industry.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Telemarketer |Lead generator | Customer Service

    C21FG Int’l

    February 2023 - September 2024

    Efficiently managed a high volume of inbound and outbound calls, maintaining high-quality service during peak periods
    Improved lead conversion rates by 30% through effective communication and personalized sales pitches
    Generated new qualified leads through targeted cold calling and email campaigns.
    Built and maintain a robust sales pipeline, ensuring a consistent flow of leads and opportunities.
    Achieved a 95% customer satisfaction rating by providing prompt and effective solutions to customer inquiries and issues.
    Exceeded lead generation targets by 25% through innovative and proactive approaches.
    Played a key role in retaining major clients by resolving complex issues and providing exceptional follow-up support.
    Implemented a CRM system to effectively manage and track leads, resulting in improved lead organization and increased efficiency in lead-to-sale conversion.
    Identified and implemented process improvements that reduced the volume of recurring issues by 25%.
    Collaborated with cross functional teams to enhance service delivery and resolve escalated customer issues promptly.
    Managed time effectively to make a high volume of calls while also responding to incoming calls and meeting sales target.

  • Sales Developer

    Prince Interior Furnishing and Furniture Company

    March 2017 - December 2019

    Consistently met or exceeded monthly, quarterly, annual sales targets, resulting in significant revenue growth.
    Successfully led a team of sales representatives, providing guidance, training, and mentorship to improve their performance and achieve sales goals.
    Identified and pursued new business opportunities, resulting in significant new revenue streams and expanded customer base.
    Implemented strategies to improve customer satisfaction and retention, resulting in long-term relationships and repeat business.
    Analyzed and optimized sales processes, resulting in increased efficiency, productivity, and reduced costs.
    Successfully expanded sales into new markets and industries, resulting in increased revenue and growth.
    Built strong relationships with cross-functional teams, such as marketing, product, and customer success, to drive sales growth and customer satisfaction.

  • Administrative Support Specialist

    Layonu & Co

    April 2012 - December 2016

    Successfully managed and coordinated complex schedules, travel arrangement and meetings.
    Managed and maintained accurate and confidential client records, ensuring compliance with firm and industry standard.
    Coordinated complex litigation support, including document management, exhibit preparation, and trial support, resulting in successful case outcome.
    Demonstrated expertise in Microsoft office, leveraging skills to create reports, and documents that enhanced team productivity.
    Built strong relationship with colleagues and clients, fostering a positive and collaborative work environment.
    Developed and maintained an accurate and up-to-date calendar system, ensuring timely filing of court documents and appearances.
    Streamline office procedures, reducing administrative costs by 20% and improving overall efficiency.

Certification

  • Technical Support

    Google

    May 2024

  • On Demand IT Skills

    Digital Witch

    January 2024

Education

  • B.sc Public Administration

    National Open University Of Nigeria

    January 2020 - December 2022