Profile of Emma lozada

Emma lozada Technical and Customer Service Representative
4 years experience 0 projects worked Philippines
0$ earned
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My skills are more on customer service. I can do update of the account of the client. I can do emails, chats, and call in bound. Can also do outbound calls. Can do a little bit of sales as long as I am knowledgeable of the product. Teach me and I will process it nurturely. 

Portfolio

Work History (0)

  • There are no activities yet.

Work Experiences

  • Technical Support

    VXI Global Holdings

    January 2016 - Now

    After 2 years working from my previous account, we were all transferred to a different account since our previous account did not renew their contract to the company. Therefore, my current work was to cater customers that has issues with their services specifically for the internet and phones. We do reset of the modem, offer our products to make a sale, and to check customers account if they have past dues. We have to educate customers of the new udpates of the company, check possible reasons why their services are not working, escalate the issue to proper department. Walk customers through on how to reset their password for their account, walk them on how to access their wifi password. We also walk them through on how to configure their email to their email client.

  • Account Associate

    VXI GLOBAL HOLDINGS

    January 2016 - Now

    My previous account was a financial account. Basically, we cater inquiries about the money transfer of the customers. Process refund, check their money if it was already sent to their receiver, do escalations if their money is not sent on time through banks and if 3rd party receives the money .

  • Chat Support

    Sutherland Global Company

    March 2014 - September 2015

    Did a customer representative through chat support. We received inquiries from the buyers of our account about the items that they would like to purchase online. Would track their orders, may place their order, walk customers through on how to log in and reset their account online. Walk them on how to contact the sellers. We did filing escalations if there are items not sent on time or if sellers are fraud.

  • Policy Review and Supervision Specialist

    One Network Bank Inc

    March 2010 - July 2011

    Did a pre and post audit to the different branches of the bank I worked in. Has to check the operations and deal with the officers of the operations if they are in line with the policies imposed by the Central Bank of the Philippines. Prepare reports every month for the audits made with each location we visited.

  • Accounting Clerk

    Kisan Lu Lands and Development Inc

    June 2009 - March 2010

    My job was to prepare vouchers for the commissions of the agents, post previous accounts of the clients, review cash flow, contact customers about their past dues and liabilities, update customers profile and payment, prepare monthly reports, prepare petty cash funds, release cheques to agents who were eligible for commissions.

Education

  • College

    Ateneo De Davao University

    June 2005 - March 2009

    My degree is Bachelor of Science Major in Management Accounting.