Career Summary

Results-oriented, talented professional with over 10 years of visible achievements in both customer-driven and technological Industries. Certified ITIL v3 and Comptia A+. Expert troubleshooting skills Combine with effective communication, quality control and accurate needs assessment abilities to consistently contribute to increase productivity.

Communication and Relationship Skills

Exceptional communication skills (verbal and written), Quick and methodical troubleshooting skills, self-starter, with a ‘can do’ attitude and a strong client focus. Conscientious and self-motivated, Meticulous work ethic, Ability to work independently.

SKILLS Knowledge and Skills

Excellent network/desktop troubleshooting skills, Experience of troubleshooting network protocols; as well as MPLS, WAN, and LAN. Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology. Experience in diagnosing and solving hardware / software fault, Perform basic network/wireless LAN setup and trouble shooting,Perform troubleshoot and setup for AD users,Experience in install, configure, administer, maintain & deployment of IT equipment (desktops, laptops, printers, network peripherals and applications).Accurate and rapid response to security events. Experience in risk assessment, threat modeling, and vulnerability management.