Admin Aide III

Local Government of Alaminos Laguna

September 2013 - Now

Office of the City Auditor (LGU Alaminos)
Municipal Government of Alaminos, Laguna
September 2013 – Present
• Responsible for word processing, printing and collating documents.
• Perform light bookkeeping duties.
• Prepare quarterly reports to be submitted to the City Auditor.
• Record and check the monthly reports of Barangay and Collections of Municipality.

Technical Support Representative
Pennytel
Kuala Lumpur, Malaysia/ San Miguel Ave.Pasig City
October 2011 – November 2012
• Take incoming customer calls.
• Analyze, troubleshoot and resolve technical issues for voice and other connection issues.

Communications Staff/Switchboard Operator
Asia Brewery Incorporated
Bo. Sala Cabuyao, Laguna
February 2010 – September 2011
• Operate the switchboard system by answering the call, transferring to a certain department.
• Responsible for commanding the outgoing call requested by a certain person.
• Providing information such as giving the local numbers.

Customer Service Staff
Wilcon Builders Depot
Bo. Halang Calamba, Laguna
June 2009 – January 2010
• Process customer returns.
• Prepare employees schedule for the week.
• Handles information desk and assist customer’s inquiry.
• Paging.

Parts Staff
Solid Service/Sony Service Center
July 2008 – March 2009
Bo. San Roque San Pablo City, Laguna
• Performs basic customer service.
• Responsible for storing parts to be used on repairing a certain unit.
• Request/P.O for the parts accessories that is low in quantity.

Customer Service Representative
Advance Contact Solutions
June 2007 – March 2008
• Interact with customers on behalf of the organization.
• Provides information about the products and services offered.
• Respond to customers complains and escalate it to the higher end/supervisor.