Communication: Award-winning customer service skills. Deals with internal and external customers at all levels via telephone and email to ensure successful communication through active listening and thoughtful questions. Problem Solving: Resolves in-depth queries in a methodical manner, independently and with internal and external business partners, customers to find appropriate resolutions and efficiencies. Team Player: Enjoys sharing knowledge and encouraging the development of others. Planning and Organizing: Refined planning and organizational skills that balance work, learn support, and ad-hoc responsibilities in a timely and professional manner. Systems Knowledge: Experience in preparing and analyzing reporting data for management accurately an to timescales.