Profile of Patrizenette Villena

Patrizenette Villena Freelance Customer Service Specialist | Expert in Resolution, Satisfaction, and Professional Support
7 years experience 0 projects worked Philippines
10.00$ /hr 0$ earned
Affiliate MarketingMicrosoft PowerPointWordPressWriting

As a freelancer in customer service, my primary objectives are to provide exceptional support by handling every customer interaction with empathy, clarity, and efficiency. I aim to resolve issues promptly, addressing and solving customer concerns quickly and effectively. Enhancing customer satisfaction is a key focus, as I strive to exceed expectations and improve the overall experience. Maintaining professionalism is crucial, as I represent the brand or service with respect and high professionalism. Additionally, I am committed to continuously improving by seeking feedback and looking for ways to refine service processes and enhance my performance.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Client Happiness Specialist

    Mindful Health, LLC

    May 2017 - October 2019

    ● Handling of emails

  • Customer Service Team Lead/ PR Team Member

    Beauty Social

    April 2018 - Now

    ● Handling of emails, chats, and calls
    ● Facebook moderator
    ● Instagram stories moderator
    ● Podcast moderator
    ● Blog article writer
    ● Influencer outreach manager

  • Design Lead (Part-time)

    Custom Made

    April 2023 - August 2024

    ● Assisting customers in creating a custom jewelry design

Education

  • Bachelor of Arts Major in Psychology, Minor in Computer Application

    De La Salle University- Dasmarinas

    June 1997 - October 2001

  • Master of Arts in Education, Major in Guidance and Counseling (18 units)

    De La Salle University- Dasmarinas

    June 2008 - October 2009

    Earned 18 units