Profile of Cheryll Torre

Cheryll Torre Customer Service/ Technical Support , ESL Tutor, MS Excel Expert
8 years experience 0 projects worked Philippines
5.00$ /hr 0$ earned
Audio EditingMicrosoft PowerPointVirtual AssistantVoice Over

Customer Service/Tech Support Provider – I worked as a Technical support representative in the BPO company here in the Philippines. I experienced handling different types of callers and I do my best to provide correct information and customer service to customers.

MSExcel Expert – I am proficient in using the MSExcel tool as after being a CS representative for 1 year, I was promoted as a Data Analyst. My main tasks are talking to Quality Leads and making reports using various reporting tools such as MS Applications esp MS Excel and DOMO.

Certified TEFL (Teaching English as a Foreign Language) & TBE (Teaching Business English) Trainer – I worked part time as an ESL teacher in the past. I gained 2 teaching certificates which entitles me to be a professional ESL tutor.I was an English tutor for Chinese students, young and old alike.

Work History (0)

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Work Experiences

  • CE Specialist - Reporting

    Sutherland Global Services, Inc.

    July 2012 - February 2019

    Generated reports for various programs using MS Excel & DOMO Platforms; Created cards and maintained online DOMO dashboards for several clients.

  • ESL Tutor (Part-time)

    ABC360 Inc.

    April 2016 - December 2017

    Conducted English lessons for ABC360 professional and young learners

  • Customer Service Representative / Technical Support

    Sutherland Global Services, Inc.

    May 2011 - June 2012

    Answered Phone calls and assisted ATT U-verse members with their technical concerns (May 2011- January 2012)
    Assigned as a Nesting and Transition Support (January 2012- May 2012)
    Assigned as an Internal Support for Service Delivery- Team Claire (May 2012-June 2012)

  • Computer Teacher/ 4th Year Adviser

    Notre Dame- Siena College of Tacurong

    June 2010 - March 2011

    Taught computer application to high school students
    Topics include: Adobe Photoshop, Animation using Macromedia flash and Web Page
    Design using HTML and Dream Weaver Basics

  • Consoladated Canvassing System Technician

    Smartmatic, Inc.

    April 2010 - May 2010

    Facilitated the Pre-testing of the Canvasing System to be used before Election
    Assisted Canvassing Officers and Board of Canvassers in using the Canvassing
    system and in generating reports/ election results

Certification

  • Certificate in Teaching English as a Foreign Language

    International TESOL & TEFL Training School

    November 2017 - December 2017

    Eligibility to Teach English as a Foreign Language to Young and Professional Learners

  • Certificate in Teaching Business English

    International TESOL and TEFL Training School

    August 2017 - November 2017

    Eligibility to Teach Business English to Professional Learners

Education

  • 2 Years Computer Programming

    Notre Dame of Tacurong College, Tacurong City

    June 2015 - March 2017

    I have been a government scholar and graduated top of my class.

  • Bachelor of Science in Computer Science

    Notre Dame of Tacurong College, Tacurong City

    June 2017 - March 2010

    I graduated Cum Laude on this course.