Profile of Charmaine Chico

Charmaine Chico IT Helpdesk / Incident Manager
8 years experience 0 projects worked Philippines
10.00$ /hr 0$ earned
Technical Support

Hello! You may call me Charm, I’ve been working as an IT Helpdesk officer for almost 2 years and been part of the Incident Management team. 

In my previous working years, I can say that I have accomplished a lot of things in my career. Especially customer support with regards to their technical matters until I enter the I.T. world which I love doing the most because of my network and security foundation that I gained from my previous projects. 

I am very much skillful in utilizing my resources and software since I’ve been used to different interfaces with different clients previously. 

I don’t have any educational degree on this, but I have vast experience and an outstanding way of understanding in this sector of the job. A degree in this field of work will never stop me in striving, to work with a passion for what I do best. 

Let me help you to get a job done! 

You may contact me via Email. Thank you!!!

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Support / Technical Support

    West Contact Services

    September 2013 - May 2015

    Worked for Comcast triple play services with home security products and services customer service and technical support.

  • Customer Support / Technical Advisor

    Teleperformance Phils.

    June 2015 - January 2016

    Worked for Apple, customer support and technical specialist for Apple products and services.

  • Technical Support

    Sykes Asia Phils.

    July 2016 - January 2017

    Worked as a support (customer and technical) for Google Products and Services.

  • Incident Coordinator

    Stefanini Phils.

    February 2017 - Now

    Aside from coordinating a business critical outages I am responsible as well to the operations management attending client queries/concerns. Global account management such as creating employees account, edit or modify and revoking accesses are part of my job scopes as well.

Education

  • BS. in Business Administration

    Mapua Institute of Technology

    April 2010 - January 2011

    Undergraduate

  • Highschool Diploma

    Alternative Learning System

    June 2009 - March 2010