Market Research Analyst

Harvey and Comapany LLC

January 2020 - August 2022

– Collect data on consumers, competitors, and market place and consolidate information into actionable items, reports, and presentations

– Understand business objectives and design surveys to discover prospective customers’ preferences

– Compile and analyze statistical data using modern and traditional methods to collect it

– Perform a valid and reliable market research SWOT analysis

– Interpret data, formulate reports and make recommendations

– Use online market research and catalog findings to databases

– Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation

– Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct

– Remain fully informed on market trends, and other parties researches and implement best practices

Assistant Team Lead

Teletech Philippines

January 2017 - February 2019

Customer Service Representative II

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers.
Tasks
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Assistant Team Lead Tasks

• Assist the team leader in managing the team in performing daily business operation.
• Assist the team leader in training and supervising, new hire, team members, these includes assigning work tasks and assessing employee work performance.