Profile of Mark Joseph Bernadas

Mark Joseph Bernadas Flexible I Focused I Professional Virtual Assistant I Customer Support I Chat Support I Email Support I Business Developer I Website Designer
15 years experience 0 projects worked Philippines
35.00$ /hr 0$ earned
Adobe PhotoshopAutoCADBanner Ad DesignBlog WritingBook Cover DesignBrochure DesignBusiness Card DesignDesigners & CreativesDigital Photographygraphic designInternet ResearchLabel and Package DesignLogo DesignLogo DesignersPhoto EditorsRecruitingResponsive Web DesignSalesT-Shirt DesignTranslationTutoringVideo EditingVirtual AssistantWeb DesignWeb Host ManagerWordPressWriting
  • I’m not into trials or demos or test run for me get started, I want to make sure that I’ll be complying and working immediately with the task or project that is posted.  I’ll be your great partner or assistant to do the job for you. For me to earn your trust, let me tell you how honest and professional I worked with some companies and job experiences I have handled.
  • I’ve been working for 15 years now with different companies and with different task, excluded 2 years of working with our photography business, with our CAMERA IMAGING magazines that was distributed out in local bookstores.
  • I continue to use Adobe Photoshop CS6, however I use different tools to edit and make images and graphic designs more appealing and attractive to view, to attract the viewers and make sure they will look and read the article of the image. I use simple and catchy phrases, paragraphs and leave them with curiosity when presenting the article to get their attention and let buyers/customers/readers be more interested checking it out. By the way, I studied B.S. of Information Technology, Major in Multimedia Design.
  • I’m using WordPress to update Online Stores products and items, however I don’t have an account to login in WordPress, I use clients account to update their Page, since I have an experience handling Customer Service as well for Online Sales Website like DHgate.com, competitor of Alibaba, and for local LAZADA.com, for delivery updates, items that needs to be returned and other buyer concerns, I also handled the sellers about their product that is being delivered and posted online, I worked 9 hours a day for 6 days handling email and chat support for this Account.
  • I experienced working as a Business Development Officer handling calibrations and meetings for the recruitment department of different BPO’s (Business Processing Outsource) outsourcing there services that are partnered with Companies that are owned by Americans, Australians, Indians and other foreign countries that caters services such Internet, phone, cable providers, Healthcare, Reservations, Banking and other services that are being outsourced. I make sure the process and procedures of the recruitment team with each different Companies I’ve managed, will succeed with their MISSION and VISION that was created by heart and achievers that are focused with their goal.
  • I work with integrity together with minimal supervision. I’m cheerful, reliable, fun to work with, a person who wants to update clients and to make sure to satisfy my clients with the best results from the project/task that was given, leaving them with a great enjoyable memory.

 

Work History (0)

  • There are no activities yet.

Work Experiences

  • BUSINESS DEVELOPMENT OFFICER & ENGLISH PROFICIENCY & ACCENT TRAINER

    EDULYNX Corp.

    January 2008 - August 2009

    BPO Call Center development assistance,
    Handled Calibration and assistance for recruitment
    Handled Training modules and class for different companies to make sure employees that are near hired will meet the criteria and expectations of the client.

  • TRAINING MANAGER

    World Wide Support Services

    October 2009 - December 2010

    Handled Training Dept. and manage
    Meetings with clients

  • ENGLISH PROFICIENCY & ACCENT TRAINER

    World Wide Support Services

    October 2009 - December 2010

    BPO Call Center for Dentistry
    • Handled US-101 and Accent training

  • TECHNICAL SUPPORT REPRESENTATIVE

    TELEPERFORMANCE

    October 2013 - July 2014

    Handled COMCAST North East Division for VOIP and INTERNET Service, minimal billing inquiries.

  • Health Care Specialist

    Alta Resources

    September 2015 - January 2016

    I worked as a level 2 support agent ( Tier 2 ), handled (SEASONAL ACCOUNT – Contractual Position) OBAMA CARE renewal of membership and presenting the new terms and conditions depending on the plan they have selected and if they are eligible to take the selected plan.

  • Technical Specialist

    Sykes Asia, Inc.

    October 2016 - March 2017

    Supported customers and assist subscribers with their concern and issues regarding with internet service, phone service and cable service, since we cater CENTURYLINK within US.

  • Chat Support

    ePERFORMAX

    August 2017 - April 2018

    Handled Online Sales Website ( DHgate.com ) for buyers and sellers with different concerns and issues, however I never did bypass the restrictions and terms & conditions that was agreed by the website and the users of the website.

Certification

  • ESL Instructor

    EDULYNX Corporation

    January 2008

    Taught foreigners the knowledge of TESOL, on how to neutralize their american accent.

  • Certified TESDA english proficiency trainer

    EDULYNX Corporation

    March 2008 - April 2009

Education

  • Information Technology

    AMA Computer College

    June 2004 - October 2006