Profile of Akshay Chapatwala

Akshay Chapatwala Technical Support Engineer
18 years experience 0 projects worked India
15.00$ /hr 0$ earned
accountingHTML5JavascriptMicrosoft PowerPointNode.jsPayrollTableau SoftwareTechnical SupportVirtual AssistantWeb DesignWeb Host ManagerwebsiteWordPress
  • Technical Support Engineer with 6+ years of experience in providing comprehensive technical support to endusers over support tool & screen share meetings. Collaborate with team and Managers/VPs to complete the task in time with the ability to discover issues, creating defects and ensure client expectations are met with high quality
    support.
  • A result-oriented professional with over 12+ years of experience in desktop based & web based application development & enhancement mainly in Accounts & Taxation Domain.

Work History (0)

  • There are no activities yet.

Work Experiences

  • L2 Customer Support Architect

    Company: Crossover for Work

    March 2018 - September 2024

    Key Result Areas:
     Providing remote tech support for wonderful customers across the globe.
     My role goes from answering technical stuff into simple words to resolve complex issues having deep diving and
    make their life smoother.
     Learned & worked with a multitude of environments and products and wowed customers with resolving their
    most ambiguous issues.
    Product Spported:
     Aurea CRM (On-Premise platform)
     FogBugz (both SaaS and On-premise with different versions)
     Kayako Classic (A well-known Helpdesk platform)
     Kerio Connect (Mail server)
     Crossover.com(A SaaS based HR platform)
     Everest (On-premise ERP product)
     Northplains-Telescope (Digital assets management software based on SaaS and On-premise)

Education

  • Master of Computer Application

    IGNOU

    June 2009 - December 2011