Helpdesk Officer

BoaCompra

October 2012 - April 2014

Computer Science Teacher

Florescer Institute

September 2022 - February 2024

Teaching basic Windows 10 and 11 concepts and features, MS Office basic uses and features, software developement concepts and introduction to JavaScrip to kids and teenagers

Helpdesk Officer

VG Educacional

December 2022 - February 2024

Managing MS Office licenses and users, managing Adobe Cloud products licenses and users, administrating Google Workspace environment, setting up and managing corporate email credentials, managing IT assets, supporting employees through constant IT assets maintenance and support, managing AWS production and testing Linux virtual machines, maintaining and troubleshooting Windows 10 and 11, MacOS and Linux Ubuntu distros, troubleshooting and monitoring the network on premises. Responsible for 100% of IT assets.

Systems Analyst

Komanda F5

February 2024 - Now

Activating CRM system for users, implementing the CRM system, setting up the CRM, analysing the client’s business model, offering technical support, solving queries and bugs, contacting developers to propose solutions, engaging in constant teamwork, supporting 100% of clients from Asia and Australia.

Sales Associate

Gold Buyers Central

July 2024 - Now

Doing marketing by approaching customer directly, negotiating prices, dealing with cash and valuable materials, dealing with hazardous materials, ensuring customer satisfaction in every interaction, co-working with managers and colleagues constantly.