Profile of Ratna Agustina

Ratna Agustina Data Analyst / Virtual Assistant / Copy Writer / Customer Service / Data Entry Management
12 years experience 0 projects worked Indonesia
20.00$ /hr 0$ earned
Virtual Assistant

I’m Ratna, a graduate with a Bachelor of Arts in Foreign Language. My professional journey began as a Guest Relation Officer in hotel industry in Indonesia. This experience allowed me to refine my skills in customer/guest service, handling complaint including providing the solution, and also making connection with the customer/guest.

Then, in 2013 I moved to private company in Indonesia becoming a secretary to support the director activity. My responsibilities included providing secretarial services, handling administrative tasks, including scheduling for director’s activity. I manage some email correspondences and arrange some meetings with stakeholders. Following up project’s update, and also act as liaison between executive management & stakeholders. In this role, I learnt how to do some data analysis to support decision making process of the management, including data preparation to support the meeting.

I take pride in delivering exceptional results and enhancing perceptions of quality, value, and support in my work. I excel in organization, strategic planning, and problem-solving, fostering effective teamwork with a results-oriented mindset.

✅ Microsoft Office: Word, Excel, Power point, etc.

✅Calendar: Google Calendar, Microsoft Outlook Calendar

✅Google Workspace (Docs & Drive), Microsoft SharePoint

✅Zoom, Google Meet, Teams Meeting

✅Airbnb, Booking.com, Expedia, Agoda, Traveloka

Work History (0)

  • There are no activities yet.

Work Experiences

  • Secretary to Director

    PT Bhimasena Power Indonesia

    December 2013 - Now

    Provide Executive Support, such as administrative tasks, including scheduling, managing emails, and coordination meetings, follow-up projects, etc.

    Act as liaison between executive management and internal/external stakeholders, conveying information accurately and professionally.

    Prepare data analysis to support decision making processes. Including providing meeting material.

    Handle sensitive information with the utmost discretion and maintain a high level of confidentiality.

  • Guest Relation Officer

    Crowne Plaza Hotel

    December 2012 - December 2013

    Answer all guest questions in a friendly and caring manner, whether by telephone or in person. Provide/receive information and take appropriate actions refer to the matters to the relevant persons to handle.

    Welcome and acknowledge all guest according to hotel standards.

    Keep the guest well informed of product and service knowledge of the hotel.

    Maintain positive guest interaction with good working relationships.

    Aware of current promotions, benefits and other important information.

    Do upselling activities directly to the guest.

    Dress neatly, maintain appropriate standards to discipline, hygiene, appearance, posture and attitude.

    Develop and maintain positive working relationship with others.

    Handling complain from guest.

Education

  • Bachelor of Art - Foreign Language

    Dian Nuswantoro University of Indonesia

    July 2012 - October 2012