Virtual Assistant

Kelly Inc Media

November 2021 - Now

• Managed high-volume email inbox efficiently, ensuring timely responses and action items.
• Facilitated seamless business travel logistics, including booking, itinerary management, and expense reconciliation.
• Executed time-sensitive administrative tasks and personal errands with precision and confidentiality.
• Led the end to end hiring process, from job posting to onboarding, ensuring a smooth recruitment experience.
• Developed and implemented Standard Operating Procedures (SOPs) to streamline operations and enhance efficiency.
• Ensured completion of tasks by following up with team members.
• Preparation of calendar and day to day schedules met organizational needs.
• Accurately entered and updated data into company databases and systems, ensuring precision and completeness.
• Conducted regular data audits to identify and rectify discrepancies, maintaining data integrity.
• Utilized data entry software and Microsoft Excel to organize and manage large volumes of information efficiently.
• Responded to customer inquiries via phone, email, and whatsapp, providing prompt and professional assistance.
• Resolved customer issues and complaints effectively, escalating complex problems to higher management when necessary.
• Provided product information and support to customers, ensuring high levels of satisfaction and positive experiences.
• Maintained detailed records of customer interactions and transactions, ensuring all information was accurately logged and followed up.