Profile of ADAORA MCINTOSH

ADAORA MCINTOSH Customer Success Manager / Account Executive
8 years experience 0 projects worked United States
55.00$ /hr 0$ earned
Sales

Hi there, thanks for stopping by. 

A little about myself, I’m a Customer Success Manager who thrive on building meaningful relationships that drive results. With a proven track record of managing accounts and delivering exceptional service, I specialize in understanding client needs, Contract Renewals, crafting strategic solutions, and ensuring their success aligns with business goals. From conducting impactful Quarterly Business Reviews (QBRs) to implementing tailored growth strategies, I ensure my clients see measurable value every step of the way.

In previous roles, I’ve turned challenges into opportunities by anticipating potential issues, providing proactive solutions, and fostering trust. My consultative approach allows me to uncover opportunities for growth while enhancing client retention and satisfaction. Whether it’s managing cross-functional teams, analyzing data to track KPIs, or creating innovative strategies for customer engagement, I am passionate about helping clients succeed.

What sets me apart? A strong ability to balance empathy with results-driven action. I don’t just manage accounts—I partner with clients to exceed expectations, transform experiences, and maximize their ROI.

If you’re looking for someone who can drive results, bring in new accounts,cultivate loyalty, and deliver value, let’s connect!

AREAS OF EXPERTISE:

Account Acquisition & Management Business

Development | Lead Generation | Forecasting I B2B,

Inside & Outside Sales | Client Relationship Management & Prospecting | Needs Assessment |

Strategic Communications | Negotiation | Revenue

Generation | Renewal Process | Upselling | Presentations & Proposals |

Business Strategy | CRM Technologies | Pipeline

Management

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Success Manager - Account Executive

    GoDaddy

    July 2021 - Now

    • Develop trusted partnerships with small business customers, advocating for their success by ensuring effective use
    of GoDaddy’s SaaS products and solutions, including website management, e-commerce platforms, and marketing
    tools.
    • Drive customer retention and growth through effective upselling, seamless onboarding experiences, and proactive account management.
    • Drive product adoption by analyzing customer usage data and conducting proactive outreach to encourage
    engagement with new features and solutions.
    • Craft and execute tailored retention strategies, facilitating product renewals and identifying upsell opportunities to
    maximize customer lifetime value.
    • Conduct regular check-ins, product training sessions, and Quarterly Business Reviews (QBRs) with key accounts to
    discuss platform utilization, product updates, and strategic recommendations.
    • Collaborate cross-functionally with product, engineering, and support teams to address customer pain points,
    resolve high-severity issues, and enhance the user experience.
    • Forecast customer retention and growth metrics, providing detailed reports to internal stakeholders to support
    business decision-making.
    • Manage customer onboarding processes, ensuring seamless adoption of SaaS tools by delivering customized
    implementation plans and support resources.
    • Lead special initiatives to streamline customer success processes, improving customer health scores and
    satisfaction ratings across assigned accounts

  • Inside Sales Representative

    Wyndham Destinations

    July 2016 - December 2019

    • Delivered high-impact sales presentations to potential clients, successfully closing vacation ownership packages on
    a single call by understanding customer needs and presenting tailored solutions.
    • Utilized a consultative selling approach to guide customers through vacation ownership benefits, fostering trust
    and enthusiasm for Wyndham’s offerings.
    • Built strong rapport with clients by actively listening to their travel goals and creating personalized vacation
    experiences that aligned with their preferences.
    • Consistently exceeded sales targets and performance metrics by achieving a one-call close rate of over 80% and
    securing high-value ownership agreements.
    • Handled customer objections with empathy and expertise, addressing concerns and providing solutions to build
    confidence in their purchasing decision.
    • Maintained detailed records of customer interactions in CRM systems, ensuring a seamless handoff to post-sale
    support teams for ongoing relationship management.

  • Account Executive

    Hilton Grand Vacations

    December 2019 - June 2021

    • Built and maintained long-term client relationships by delivering personalized vacation ownership solutions,
    maximizing customer satisfaction, and driving value realization from Hilton’s offerings.
    • Conducted in-depth needs assessments to recommend suitable vacation ownership products, ensuring alignment
    with customer goals and fostering retention.
    • Delivered compelling presentations and product demonstrations to educate clients on ownership benefits, boosting
    product adoption and usage.
    • Negotiated and secured ownership contracts, balancing customer satisfaction with revenue growth objectives.
    • Managed post-sale customer relationships by serving as a trusted advisor, addressing concerns, upselling
    additional services, and encouraging product renewals or ownership expansions.
    • Consistently exceeded sales and retention targets by 27% through strategic relationship management and
    consultative selling techniques.

Certification

  • Project Management Professional (PMP)

    Project Management Institute (PMI)

    April 2023 - December 2024

  • Certified Scrum Master

    Scrum.org

    February 2022 - December 2024

    Certificate doesn’t expire

Education

  • Bachelor of Laws (LLB)

    University of Uyo

    May 2009 - October 2014